![]() ![]() Technological development in the health field has brought about a revolution in terms of safety, effectiveness and efficiency of care, although it has also introduced new problems (Busch et al., 2019). In the presence of these interactions, the nursing staff are exposed to emotionally demanding care situations in which emotions play a fundamental role in fostering effective nurse–patient relationships (Bailey et al., 2011).Ĭare takes place in a context in which control of the organisation is expanded and emotional aspects start to impose upon the rules of conduct (Martínez Iñigo, 2001). The provision of care requires that nurses are the primary contact for patients (Smith et al., 2009). The non-exposure to the suffering of patients was the strategy adopted by the staff to rebuild emotionally and thus return to provide comprehensive care.This led to them having difficulty coping with these demands, especially when there were unresolved personal emotional experiences, and patient care focused on performing tasks. Getting involved in care meant a high personal cost for nurses and nursing students.Caring beyond technique entails the emotional involvement of nurses and nursing students moved by different forces such as vocation, the feeling of professional duty and the humanisation of patients.What does this paper contribute to the wider global clinical community? Increased knowledge about these experiences may raise awareness of the emotional demands as part of the care process, to prevent their impact and favour their support. Venting and distancing are required to emotionally reconstruct themselves and to re-engage in care. Task-focused care avoids emotional exposure to patient suffering due to the personal cost involved. Care beyond technique is provided by nurses who have strength and motivation in themselves and in the interaction with patients to become emotionally involved in care. Nursing staff and students managed the emotional demands by adjusting their involvement in care. Three themes from analogous and refutational translations of findings in the included nine papers emerged: (1) forces to get involved in care (2) the cost of caring and (3) need to vent. ![]() ResultsĪ line-of-argument synthesis based on the metaphor The link between task-focused care and care beyond technique was developed. Original or mixed qualitative articles in English, Spanish and Portuguese were included if they addressed the emotional labour experiences of nurses or nursing students. ![]() The search included terms related to the sample population, phenomenon of interest, purpose of the study and type of research. MethodsĪ comprehensive systematic search strategy was undertaken in PubMed, CINAHL, Scopus, Web of Science and PsycINFO in January 2020. Noblit and Hare's interpretive meta-ethnography, which was written and reviewed for reporting clarity using the eMERGe. However, the emotional commitment that care demands poses a challenge for the nursing staff. Comprehensive care allows emotions to be considered as an essential part of care. BackgroundĬare is the central part of nursing, and its provision is linked to interaction with patients. To synthesise the available body of qualitative work regarding the experiences of registered nurses and nursing students in managing emotional demands of care. ![]()
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